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Show Me You Care: Winning the Customer Excellence Challenge By Denis G. Campbell,

  • Title: Show Me You Care: Winning the Customer Excellence Challenge
  • Author: Denis G. Campbell
  • ISBN: -
  • Page: 411
  • Format: Kindle Edition
  • In this second edition, technology increased speed, efficiency and cut bottom line costs It didn t help us better understand, communicate or build market share the keys to a robust and growing top line Everyone today has a cost cutting scheme to build customer loyalty But loyalty is a two way street and businesses think they can buy it And they can temporarilIn this second edition, technology increased speed, efficiency and cut bottom line costs It didn t help us better understand, communicate or build market share the keys to a robust and growing top line Everyone today has a cost cutting scheme to build customer loyalty But loyalty is a two way street and businesses think they can buy it And they can temporarily The minute the discount is gone, so is the customer.Today you need to create customers who in turn create customers for you and your business Everyone though is so focused on task and measurement, we ve forgotten the reason we are in business, to interact and connect with the customer Unless you focus on their delight, you will continue to lose market share Your customers don t care what you know, until they know how much you care about them Clever Twitter and Facebook campaigns alone cannot do what we should be the absolute best at ensuring informed customer delight Denis G Campbell shows you how to start winning the Customer Excellence Mission by placing a premium on service top to bottom.
    Show Me You Care Winning the Customer Excellence Challenge In this second edition technology increased speed efficiency and cut bottom line costs It didn t help us better understand communicate or build market share the keys to a robust and growing top lin

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